Quality Policy

Our policy at EnerSys is to provide the leadership, resources, and systems that will prevent nonconformance and enhance customer satisfaction by meeting their requirements every time. We will do so by focusing on our customers' needs and by involving all associates in the day-to-day operations of our business. We shall continually utilize internal process monitoring and maximize our supplier partnerships to develop objective measures and drive continuous improvement throughout the organization..

Cornerstone of Quality

The cornerstone of EnerSys commitment to quality is our ISO 9001 registered Quality systems. All EnerSys facilities are governed by corporate issued and controlled Quality Policy and Vision Statement. These are subsequently backed by Geographic Assurance Manuals that details strategic objectives and general policies for the corporation. These manuals are then supplemented by tier two quality documents for specific products at each manufacturing or service location.

EnerSys (Yuasa-Exide at the time) began its quest for ISO 9000 registration in 1993 with the registration of our manufacturing facility in Richmond, KY. Since the certification of the Richmond, KY facility, all other EnerSys manufacturing operations and service centers have followed suit and are all certified to the ISO 9000 series of standards.

As part of our continuous improvement objectives, we continue to look at industry demands as well as upcoming quality trends and strive to be leaders in supplying quality products to our customers. A specific example of this is our commitment to the ISO 9001:2000 standards revision. Our corporate headquarters in Reading, PA received certification in November 2001 and was immediately followed by aggressive plans for registration in all of the other worldwide facilities.

Quality Objectives

Some requirements of our Quality Policy are to promote involvement of all associates, mutual supplier partnerships, and continuous improvement all with the goal of meeting our customers' expectations.

Customer Satisfaction

Customers are the center of EnerSys 's focus. They set the standards for performance, reliability, and service. Our Customers define the quality we are expected to deliver.

Associate Involvement

Our goal at EnerSys is to effectively interview and hire qualified candidates into our organization and then empower them to make measurable impacts on our company's performance.

Our corporate culture also believes in identifying key employees and providing to them pathways for advancement through the use of succession planning. When we do look to the outside to help build our team, our extensive interview process allows us to identify a candidates key strengths, that enables us to properly position them within our company to best utilize their education, past experience, and critical thinking abilities. At EnerSys Quality is the responsibility of every employee. Every employee must be involved, motivated, and knowledgeable for us to remain successful.

Supplier Partnerships

We at EnerSys strongly believe that our suppliers are the experts in their respective fields and therefore, are best qualified to identify areas for improvement. Our close working relationships with our suppliers are crucial to the long-term success of our organization. When evaluating potential suppliers, we not only look at the quality of the products or service provided in terms of First Pass Yield and On-Time-Delivery, we extend the evaluation to include competitive position, price, value analysis, technical competence and support, lead times, and customer focus.

Continuous Improvement

In order for any company to succeed in today's competitive marketplace, they must continue to look for areas of improvement. Through comprehensive audits (internal, external, customer, and supplier) we continually strive to identify areas when improvement may be needed. Our documented corrective and preventive action system have proven to be an effective tool in driving continuous improvement throughout all areas of EnerSys.

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